Introduction

Melelem, Inc. ("Melelem" or "we" or "us") has created this P rivacy Policy in order to disclose its collection, use and disclosure of personal information and other data about you by Melelem, its employees, affiliates, and successors and assigns, in connection with its website, applications, software, services, mobile apps, social networking sites, and other Melelem properties or technology displaying or referencing this Privacy Policy (collectively, the "Sites"). This Privacy Policy is effective as of 12/20/ 2024. Any questions regarding this policy should be directed by email to privacy@melelem.com. You may also contact Melelem at 3115 Honey Tree Lane, Austin, Texas 78746.

If you use the Sites, you acknowledge this policy and the collection, use and sharing of your personal information and data as described herein, and in accordance with the applicable agreements with Melelem, including but not limited to any applicable terms of service and/or End-User License Agreement.

Some Melelem customers may choose to engage Melelem in part as a "processor" under GDPR and/or a "service provider" under US state privacy laws for certain services, and in such case the collection, use and sharing of personal information for the engagement may be governed by the agreement between Melelem and the customer, and the customer's privacy policy, in addition to or independent of, this Privacy Policy.

Personal Information Collected and Received

Melelem may collect or receive information about each person who visits, utilizes or interacts with the Sites, including, but not limited to, username, password, first and last name, email address, phone number, occupation, and employment information. Melelem collects information available to us as part of your interactions with the Sites, as well as other information you provide or you may volunteer. Melelem may also collect information about its customers and any of their employees including contact information and billing/payment information (payments are processed through Stripe).

We may collect personal information from you at various points, including but not limited to:

when you contact us or we correspond with you;
when you visit the website and/or utilize or interact with our Sites, including but not limited to information on/from cookies as described below;
when you become a customer or register with a Site, including but not limited to when an account is created for you;
when you provide information, such as user contributed content, blog or social media comments, survey information or join our mailing list;
when a Site sends us error reports or collects certain analytics data;
when engaged by a business to perform services for them or on their behalf; and
as described to you at or before the time of collection.

When you visit a Site, we may automatically collect certain information, including information about your device such as your web browser, IP address, time zone, and other information on your device in connection with our site. Additionally, we collect information as you browse the website, including the web pages you view, the referral source (such as the page, website or search terms that brought you to the site), and other information about your interactions with our Sites. Such information may or may not be considered personal information.

We may obtain information about you from other sources, including, but not limited to, our affiliates, organizations with a relationship with Melelem (such as customers, prospects and suppliers), social media sites, organizations providing marketing contacts, publicly available databases, and through other third-party services and organizations to supplement information provided by you.

Melelem does not require you to include sensitive information (e.g., racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union memberships, genetic data, biometric data, data concerning health or data concerning sexual orientation). In the event that you provide such sensitive information without an express agreement authorizing it, you acknowledge that you have provided Melelem explicit consent concerning the collection, use and disclosure of such information in accordance with this Privacy Policy or as otherwise described to you at the time of collection. If the jurisdiction where you reside requires affirmative, separate, opt-in consent, this paragraph does not apply to you and you are required to provide consent at or before the time of collection, or if not, do not provide the sensitive information to Melelem. Some personal information may also be collected by a third-party such as a customer, service provider, or social networking site. If you interact with these third-parties or other third party services, such as social media companies, particularly where you have an account with the third party, they may collect additional information separate from Melelem.